Terms and Conditions

Welcome to Passionate Shine Cleaning! By booking our services, you agree to the following terms and conditions:

• We request that you give us a minimum of 48 hours advance notice (Monday clients must reach out before 3pm on the previous Friday). Failure to provide adequate notice could result in a $40 late cancellation fee. Same day cancelations or lock-outs may result in the charge of 50% of the service fee.
• Access to your home - We will make every effort to arrive to your home in a timely manner. Because of possible cancellations or prior cleaning going longer than expected, we cannot guarantee a specific time. Our teams require timely access to your home to perform their job. 
•  Making Payments - For new clients or once time cleanings a 20% deposit is required to secure the appointment.  All other payments must be made same-day. You will be notified upon completion of the cleaning. Failure to make payment within 24hrs after your cleaning will result in a $20 late fee. We accept Cash, Check (made out to Passionate Shine Cleaning), Zelle (Kristinr@passionateshine.com), Venmo (@Passionateshine), or invoice (credit card). 
•  Damage or Breakage - We make absolutely every effort to take great care while in your home, but we understand accidents happen. We request all valuable, irreplaceable, collectible, or heirloom items (whether monetarily or sentimentally valued) be stored and/or not cleaned by our team. Damaged or broken items must be reported within 48 hours of service. Note: Passionate Shine Cleaning LLC is not responsible for damage due to faulty/improper installation of any item. All surfaces (eg. marble, granite) are assumed sealed and ready to be cleaned without causing harm.  
•  We take footage of our work for social media marketing purposes only. Your privacy will never be compromised as a result.